Treating our Customers fairly is one of the most important aspects of our business. Below are some of the steps we have taken to achieve this.

• We design our tariffs to be easy to understand.
• We believe in offering the most competitive stand price with no complex discount schemes.
• We set our prices to reflect the costs that we incur as a business.
• We try to keep things simple and straightforward in everything we do. We help to explain everything in clear and simple language.
• Our agents are empowered to make decisions to allow us to respond as fast as possible to customer requests.
• We work hard to respond to customers as quickly as possible, normally on the same day.

What will we focus on going forward?

A majority of customer queries are focused around opening meter readings on change of supplier. This is not a simple subject but this will be something we are keen to focus on during 2023.

If you have something that you would like us to consider please contact us.