Quarterly complaint statistics
We hope that you never have cause to complain to Home Energy. But, occasionally, things do go wrong. Due to the complex nature of the energy industry and the way that information is passed between many different parties, when things go wrong, it’s often not our fault. But whether it’s our fault or not, we always work as hard as we can to put things right for our customers as quickly as we can.
Quarter
Number of complaints received
Number of complaints received per 100,000 customers
Number of complaints resolved
Number of complaints resolved per 100,000 customers
Resolved at day +1
Resolved at eight weeks
Q4 2022
0
0
0
0
N/A
N/A
Q3 2022
0
0
0
0
N/A
N/A
Q2 2022
0
0
0
0
N/A
N/A
Q1 2022
0
0
0
0
N/A
N/A