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Out of office hours Emergency

Our offices are closed, but you have concerns about your meters and supply
Emergency Electricity

If you’re experiencing a power cut, call your local electricity...
Emergency Gas

If you suspect you have a gas leak and/or can smell gas, call the National...
Government payments for energy bills

The Energy Bills Support Scheme (EBSS) is the Government's discount on...
Request a Direct Debit Instruction form

A Direct Debit Instruction is an authorisation from you to collect future...
What is a smart meter?

Smart meters measure the energy you use and send your meter readings...
How to read your smart meter

Take a look at this guide to learn how to read your meter
Moving Home? Head to your online account

From there you can send us your final meter readings and your move out...
Know your rights

It's easy to get free, independent advice so that you “know your...
Priority Service Register

Our Priority Services Register is a free, confidential service that...
Refund Policy

If you do want a refund, drop us an email with an up-to-date meter reading
Complaints Procedure

If we have made a mistake we will attempt to resolve the issue as quickly...
Energy Theft

Energy theft is when somebody tampers with a gas or electricity meter or...
Privacy Policy

Home Energy is committed to protecting the privacy and security of your...
Terms and Conditions

Standard terms and conditions for domestic energy supply.
Energy saving tips

Simple ways to lower your energy bills
Our Fuel Mix Fuel Mix Disclosure

All energy companies are required to tell their customers about the mix of...

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Company details

Home Energy Trading Ltd
Granville Hall, Granville Road, Leicester, England, LE1 7RU

Registered in England and Wales with company number 10364306

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