It is Home Energy’s aim to provide excellent service to all our customers, but we are aware that some of our customers sometimes need additional help.
This might be where one or more people in a home are:
- Of pensionable age
- Chronically ill
- Under 5 years old
If you are of pensionable age, disabled or chronically ill you can ask to be added to our Priority Services Register at any time by calling our Customer Service team on 03300 246000.
You don’t have to join the Priority Service Register, it is entirely optional.
For full details of our Vulnerable Customer policy, click here.